Wi-Fi System to provide Service Advisors Computer Access at Vehicle

D-Link, the global leader in connectivity for small, medium, and large enterprise business networking, has designed a highly innovated Wi-Fi System that provides service advisors computer access at vehicle.

According to Scanlon Acura, the service consultant is becoming the solution in retaining customers that are the core of the dealership’s business. The Fort Meyers, Fla. dealership believes that at the vehicle is the best location for service consultants.

To keep his consultants with their customers alongside their vehicles, Service and Parts Director Jim Weems felt the need to have a portable wireless solution. He foresees reduction of redundant administrative work and increase of revenues through up-selling additional service and safety options, aided by the access of vehicle history and warranty information.

With such interest, Weems turned to Chris Mejia of Universal Computer Systems, Inc. (UCS), an authorized D-Link reseller based in Houston. Mejia has proposed his company’s HRO software and tablet PCs to create a D-Link-powered wireless network environment.

Mejia explained, “With a standard PC setup, the Scanlon Acura service consultant would have to make notes on paper, then go inside to their workstation to access data… With the new solution, this obstacle has been eliminated. At present they can stand alongside with customer to accomplish these tasks.”

“Now, as customers arrive on the service drive, Scanlon’s service consultants are ready with their tablet PCs and D-Link’s Wi-Fi-enabled system to access complete customer, vehicle and service history information in a matter of seconds. Repair orders are started before the customer gets out of the car,” he continued. “It is a powerful tool that gives the service technicians direct access to vital information that allows them to offer additional services, including warranty services, recall notices, maintenance services, extended warranties, and the ability to notify customers of safety issues,” he further explained.

Weems said, “D-Link’s Wi-Fi system has given us a huge advantage over our competitors. At many other dealerships, the service technicians have to perform these tasks at their desks while the customer waits. Instead, our people are right there at the vehicle at time of the write-up… Customers car approve work immediately, before they leave the dealership, and we can begin repairs right away.”

“This increases overall productivity and profits, while delivering a high level of customer service. Having wireless capabilities has proven to be a big plus for us, with our efficiency increasing about 15 percent since the wireless system was installed,” he added.